It’s Not What You Know.
How 'raccomandazione' decides who gets a chance in Italy -- and why the practice endures

‘Who helped you?’
During lunch, years ago, I told my landlord, Massimo, I needed a new part-time assistant. It was a work-from-home job: producing daily news summaries, setting up interviews, answering correspondence in Italian and English, and arranging travel.
“I’ve got just the person for you,” Massimo said.
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